Where did my Google reviews go?

Have you recently noticed that you used to have more reviews on your Google+ Local page and now some reviews are missing?

Here are several resources to figure out why your Google reviews might be missing:

1st, check out this Google article called: “Having technical issues with the reviews on your listing?“.  Google offers several explanations as to why reviews go missing like spam abatement and duplicate Google listings.

2nd, one of the biggest reasons we see reviews go missing is that they were written by employees.  Google doesn’t allow reviews from current owners or employees.  They don’t always catch them but sometimes they will if they can figure it out via the gmail account the reviewer left the review on.

3rd, the review may have violated Google’s content policy guidelines.   Items that violate their review content policies are advertising, phone numbers or website addresses, personal info, and obscene or profane language.   You can view a complete list of the items on this Google Review Policies page.

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Your Online Reputation Is Your BRAND

Word-of-mouth is a great marketing channel; however, it’s changed a little in the past few years.   We did a survey of 300+ consumers and asked them “After being referred a business, what do you do next?”

An overwhelming majority said they go online to find information on the company.  Then we asked them, “When looking online, what do you do next?”

Buyers look online for reviews and ratings

 

 

 

 

 

 

 

More than half said they look for online reviews & ratings.

A lot of consumers turn to online reviews to determine the quality of the referral.  This is great news for local business owners who have a great reputation in the community.  All you have to do now is convert that positive feedback into online reviews on Google or Facebook, and then market your 5-Star Reputation on your website and all over social media sites.

In fact, according to another recent study (BrightLocal), your customers will read up to 10 online reviews before feeling they can trust you.   It’s never been more important to collect and market your reputation online as more and more consumers think of your online reputation as your BRAND.    For more info, visit our Customer Reviews page here.